FAQs

If you have not received your tickets or are having trouble opening the file through your email, you can access and print your ticket direct from the Moshtix website. Log into your Moshtix account, click the ‘Manage Tickets’ and then click on ‘Resend’. Here you will be able to email a new copy of the ticket to the same, or even a new email address.

On your Moshtix account, you also have the option to ‘View Ticket’, ‘Download PDF’ and ‘Add to Apple Wallet’.

If you created your booking as a Guest, you will need to register an account using the same email address that was used for the booking. To access your tickets, please Sign Up and your tickets will be waiting for you!

Also, please note your tickets may have been delivered to your junk, spam or promotions folder, rather than your inbox. To access your tickets, please click on the junk/spam/promotions tab within your email account, then move your confirmation/invoice email from Moshtix (with your tickets attached) to your inbox. This will ensure that future emails from us are received efficiently.

Alternatively, you can submit a request to Moshtix via Moshtix Ticket Support

Moshtix is Twilight at Taronga’s official ticketing agency. Tickets purchased from any online resale websites such as Viagogo, E-Bay or Gumtree may not be valid and you may not gain entry into the event. When searching for tickets, read the results carefully and look for the name of our authorised ticketing agency, Moshtix.

The only authorised way to purchase Twilight at Taronga tickets is via our website twilightattaronga.org.au or the Moshtix website www.moshtix.com

If you are no longer able to attend Twilight at Taronga, you may pass on your tickets to family or friends and change the name (Reissue) on your ticket(s) via Moshtix, which is the safest and secure way for ticket buyers to transfer their Twilight at Taronga Concert Series Tickets.

For further information on Reissues, please visit Moshtix Ticket Support here.

Please visit this link to read our concession guidelines

Driving or arriving by bus: Enter through Taronga’s main entry on Bradley’s Head Road. From 6.00pm you will be able to enter the Zoo grounds and take in the view as you follow the path to the concert lawns to relax and enjoy a picnic or hamper with friends and family.

While Taronga is a large venue, we do have neighbours on our borders that we care about. Please be respectful of our neighbours when entering and exiting the Zoo by being mindful of noise and taking your rubbish with you.

For more information on public transport, including the buses, car & parking facilities & accessibility shuttle please visit our GETTING THERE page!

Taronga is an accessible site and there is wheelchair access to the concert lawns. A shuttle bus is available to transport those who require mobility assistance from outside Taronga Zoo’s main entry to the concert lawns both before and after the show.

For full information on Accessibility at Taronga Zoo, please follow this link.

Prams and strollers are allowed, however please follow our ushers directions to ensure you get the best spot for your set up.

Absolutely! Twilight at Taronga is an all ages event, children aged under 4 are free and we offer a child rate for all children ages 4 – 15*.

This year, we also have our Lil’ Twilight shows which will be held on two Saturday mornings during this series and are designed just for the kiddies*!

*Please note child ticket prices may differ depending on the show.

*Please note that while the Comedy Gala and Drag Gala shows are all ages, we would recommend parental guidance for any guests 15 years and under.

Patrons are advised that the use of all video and audio recording devices for either personal or commercial use is not permitted without the prior written consent of Taronga. It is a condition of entry that all patrons refrain from the use of such photographic or recording equipment.

To gain written consent from Taronga please send your accreditation details to info@twilightattaronga.org.au and the Twilight team will assess your request and get back to you within 48 hours.

Only accredited media will be permitted to take photos and videos from the front of stage. Should security find a guest recording or taking photos without permission they will be asked to leave the venue immediately.

Gates open at 6:00pm every night and each show finishes around 9:45pm.

Please note that gates open at 6:30pm for James Morrisons show on Sunday 26 February only.

For our Lil’ Twilight shows, gates open at 9.00am and each show finishes around 11.00am.

Full line-up times will be released closer to the show dates.

Twilight is an unreserved picnic style event. We recommend arriving with ample time to set up and find a great spot on our beautiful lawns.

If you have VIP tickets, please use the general entry and make your way down to concert lawns, where your seats are located on the upper section of the concert lawns.

Upon arrival, a Taronga Zoo volunteer will greet you, check your tickets, provide you with a VIP wristband and escort you to your seats. You will also be able to order drinks from your seat. If you’re unable to locate this area, please ask a Taronga staff member.

Please note, VIP seating is unreserved.

Taronga is an all ages venue. This is a fully licensed event and BYO alcohol is not permitted. Bag checks will be conducted on entry and all alcohol and non-alcoholic beverages in un-sealed containers (including glass, cans or hard plastics) will be confiscated. Alcoholic and non-alcoholic beverages are available to purchase at the concert.

Please note that unsealed bottles (including glass, cans or hard plastic) of non-alcoholic beverages are not allowed into the site. All non-alcoholic beverages must be in sealed containers (such as hard plastic or cans), glass is not permitted.

Free water refill stations are also available on site, so bring your empty reusable water bottles, no glass permitted! Please ensure your reusable water bottles are emptied before entering through the security checkpoint.

Taronga’s concert lawns are unreserved picnic style, so picnic rugs are recommended. You may bring low level chairs for your comfort, however please note that Taronga staff will ask guests with tall back or high chairs to populate the rear section of the concert lawns. This will ensure all guests receive the same great view. Oversize or inflatable chairs and bean bags are NOT permitted.

Chillazy Chairs are available to pre-order with your concert tickets or, pending stock availability can be purchased or hired on the night. We recommend you purchase your Chillazy Chair in advance to guarantee your seat as they are quite popular and often sell-out. The Chillazy Chair sits at ground level and can be used anywhere on the lawn.

You can add on Zoo entry to your Twilight ticket for just $35.70 for adults and $21 for children! Do this when purchasing your tickets through Moshtix.

Please note: Guests will need to exit the Zoo by 5pm to join the Twilight at Taronga line for re-entry at 6:00pm. Discounted Zoo tickets are valid only for the same day as your concert ticket.

We strongly recommend you come prepared with wet weather gear, raincoats and ponchos and something waterproof to sit on in case of rain (umbrellas may be used at the rear of the lawn only). Ponchos and waterproof backed picnic rugs are available to purchase at the show.

We endeavour to provide as much notice as possible regarding any changes to performances due to weather, however as weather conditions are unpredictable this status may change at any time. The decision to delay or cancel a show is made by the Event Manager on site and can be made at any time up to or during the performance. Any changes to performance times due to weather will be communicated via the Twilight at Taronga’s social media channels and website.

Patrons accept that in purchasing a ticket they are paying for a performance that commences at approximately 7pm on the Concert Lawns at Taronga Zoo and that weather conditions prior to that time and in other parts of Sydney will not result in the performance being cancelled. Patrons accept the risk that weather they consider unsatisfactory may occur on a concert night and acknowledge that a performance may be cancelled by Twilight at Taronga due to dangerous weather conditions at the time of or during the performance.

Twilight at Taronga is guided by the Consumer Code of Live Performance Australia with regard to refunds. For more information and to read the code, please click here.

Twilight is perfect for a picnic, however Taronga Zoo is a licensed venue so leave any alcohol at home. Instead check out the great bars and food options on site.

Free water refill stations are also available on site, so bring your empty reusable water bottles, no glass permitted! Please ensure your reusable water bottles are emptied before entering through the security checkpoint.

Delicious gourmet hampers for two are also available to pre-purchase from our website.

Only non-alcoholic beverages in sealed containers (such as hard plastic or cans) will be allowed into the site, glass is not permitted. So leave the esky at home and enjoy a chilled wine, beer or cider from the full service bar. Spirits and non-alcoholic drinks are also available.

No picnic? No worries! There’s also a great selection of hot and cold snacks, salads, and substantial bites to feast on from the various outlets on site.

Taronga is an all ages venue. This is a fully licensed event and BYO alcohol is not permitted.

Bag checks will be conducted on entry and all alcohol and non-alcoholic beverages in un-sealed containers (including glass, cans or hard plastics) will be confiscated, along with an sharp items, including metal knives and forks (including cheese knives) – so leave these at home too. Alcoholic and non-alcoholic beverages are available to purchase at the concert.

Free water refill stations are also available on site, so bring your empty reusable water bottles, no glass permitted! Please ensure your reusable water bottles are emptied before entering through the security checkpoint.

Taronga is an all ages venue. This is a fully licensed event and BYO alcohol is not permitted. Bag checks will be conducted on entry and all alcohol and non-alcoholic beverages in un-sealed containers (including glass, cans or hard plastics) will be confiscated. Alcoholic and non-alcoholic beverages are available to purchase at the concert.

Please note that unsealed bottles (including glass, cans or hard plastic) of beverages are not allowed into the site. All non-alcoholic beverages must be in sealed containers (such as hard plastic or cans), glass is not permitted.

Free water refill stations are also available on site, so bring your empty reusable water bottles, no glass permitted! Please ensure your reusable water bottles are emptied before entering through the security checkpoint.

Yes, we will have a range of food and beverage items from our retail outlets on site.

You can also pre-order one of our delicious premium hampers for two, available as an add-on to your ticket!

The following items are prohibited and not allowed to be brought into the Zoo grounds;

Weapons, sharps, glass, animals or animal costumes, balls, balloons, bicycle, scooter, skateboard or rollerblades, alcohol or illegal substances, non-alcoholic beverages in unsealed containers (including glass, cans or hard plastics), musical instruments, noisemaker, airhorn, laser pen, laser pointer or similar focused light devices, portable BBQs, candles, sparklers and/or any firework paraphernalia, poles, sticks, selfie or Go Pro sticks, professional photography, drones.

No liquids (including non-alcoholic beverages, water or alcohol) are permitted on site for security reasons. Free water refill stations are available on site, so bring your empty reusable water bottles, no glass permitted! Please ensure your reusable water bottles are emptied before entering through the security checkpoint.

All non-alcoholic beverages must be in sealed containers (such as hard plastic or cans), glass is not permitted.

Guests are not permitted to bring glass on site (including non-alcoholic or reusable glass bottles) and are encouraged use non single use items for their picnic.

Free water refill stations are also available on site, so bring your empty reusable water bottles, no glass permitted! Please ensure your reusable water bottles are emptied before entering through the security checkpoint.

All non-alcoholic beverages must be in sealed containers (such as hard plastic or cans), glass is not permitted.

Please use the bins provided and recycle where possible or take your rubbish with you.

The welfare of the remarkable animals in our care at Taronga Zoo Sydney is always our priority.

Fortunately, Taronga Zoo Sydney has more than 25 years’ experience in successfully hosting after-hours events, including the Twilight at Taronga concerts, Vivid Sydney at Taronga Zoo and New Year’s Eve. Keepers and behavioural scientists monitor the animals and the environment during these events to ensure animal wellbeing is assured, and we are pleased that there have been no reported issues since the concerts began in 1996.

The Zoo measures noise levels periodically during the concerts and if the guidelines are accidentally exceeded, the volume is immediately reduced.

Taronga’s noise management protocol can be read here.

Additionally, Taronga Zoo’s animals also have access to the comfort and shelter of their night quarters and inside areas, but it’s not uncommon for certain animals to choose to remain outside during night events.

Taronga is a not for profit organisation and funds raised by the series directly benefit the Zoo’s wildlife programs.